Shared Prong  Row Eternity

At Palomino Jewelry we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for in-store credit. Please read through the following information carefully before attempting to exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.

Returning Your Purchase

You can return the product to us in-store for an exchange within 10 business days. 

Return Conditions

You have 10 days to exchange an item once it has been purchased or received. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for exchange. Personalized or custom pieces are not eligible for returns.

Exchanges

All of our items are carefully hand-inspected by our team to ensure they are free of defects; however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 30 days of receipt. Since many of our pieces are one-of-a-kind and may be difficult to replace with an exact match, you may elect to receive in-store credit in an equal amount to your original purchase to spend at our store. Custom jewelry and personalized items are not included in our exchange policy. Gemstones, including diamonds, are not covered by this policy and are sold as-is. Any damages not due to manufacturing defects are not eligible for return or exchange.

Personalized Items

Personlized items and custom jewelry are not eligible for returns at this time. If you are unsatisfied with your purchase, please contact us at:
Palomino Jewelry

Kendall Place
9023 SW 107th Avenue
Miami, FL 33176

Custom And Special Order Items

Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.

If you have questions , please don't hesitate to contact us at:

Palomino Jewelry

Kendall Place
9023 SW 107th Avenue
Miami, FL 33176

Palomino Jewelry wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.